Privacy policy

Deleky's SARL takes the confidentiality of the information you entrust to it very seriously. This policy explains what data we collect on this website, why, how long we keep it and how to exercise your rights, in accordance with Ivorian Law No. 2013-450 of 19 June 2013 on the protection of personal data.

1. Data controller

Deleky's SARL, Delekys Sarl, 92JR+7XR, Abidjan, Côte d'Ivoire — contact@delekys.com — +225 07 11 88 88 78.

2. Data we collect

We only collect the information you choose to send us:

• Contact, quote and call-back requests: name, company, phone, e-mail, subject and message;
• Live chat: name, e-mail or WhatsApp number if you provide them, messages exchanged, attachments and voice messages;
• Document requests: name, e-mail, phone, document requested, date and number of downloads;
• Job applications: identity, contact details, experience, message, CV and LinkedIn profile;
• Client reviews: name, position, company, rating, testimonial and optional photo;
• Newsletter: e-mail address.

During your visit, technical data may also be recorded by our providers (IP address, browser type, pages viewed), in particular for website security and for the live chat to work.

The calculators and simulators run in your browser: the amounts you enter, including for the simulated payslip, are not sent to us.

3. Why we use your data

• to answer your requests, call you back and send you a quote;
• to send you the documents you requested;
• to review your job application;
• to publish your review, if you have agreed;
• to send you our newsletter, if you have subscribed;
• to keep the website secure and improve our services.

Depending on the case, this processing is based on your request, your consent, Deleky's legitimate interest in answering its contacts and securing its website, or compliance with its legal obligations. Your data is never sold or rented.

4. Who can access your data

Your data is only accessible to the members of the Deleky's team in charge of handling your request. It may also be processed by our technical providers, within the limits of their assignment:

• Hostinger, host of the website and of our e-mail;
• Tawk.to, for live chat;
• Google, when you display the Google Maps map or play a YouTube video.

Some of these providers process data outside Côte d'Ivoire. We make sure that these transfers comply with the conditions laid down by Law No. 2013-450.

5. Retention periods

• contact, quote and call-back requests and chats: 3 years after the last exchange;
• document requests: 3 years; download links expire after 7 days;
• job applications: 2 years;
• client reviews: as long as they are published, or until you ask for their removal;
• newsletter: until you unsubscribe.

The firm's client data is kept in accordance with the engagement letter and legal retention obligations.

6. Cookies and local storage

On your first visit, a banner lets you choose which cookies you accept. You can change your choices at any time using the button at the bottom left of the screen.

• Necessary (always on): language, remembering your choices, forms, live chat and security;
• Audience measurement (with your consent): anonymous statistics to understand how the website is used and improve it;
• Marketing (with your consent): content and offers tailored to your interests.

YouTube videos and the Google Maps map are only loaded when you display them; these services may then set their own cookies. The website also stores some preferences and the chat window history locally on your device.

7. Security

The website is served over a secure connection (HTTPS). Access to the administration area and to the requests received is password-protected and restricted to authorised persons. Document download links are personal and time-limited.

8. Your rights

You have the right to access, rectify and erase your data and to object to its processing, as well as the right to withdraw your consent at any time. To exercise these rights, write to us at contact@delekys.com specifying your request. We will reply within one month.

If you believe your rights have not been respected, you may refer the matter to the Telecommunications/ICT Regulatory Authority of Côte d'Ivoire (ARTCI), the personal data protection authority.

9. Changes to this policy

This policy may change, in particular if a new service is added or regulations change. The date of the last update is shown at the top of this page.